If you are new to ChargePoint, make sure you have created a ChargePoint Account. If you haven’t, use the following link to complete this initial step:
Once you’re account is set up, download the phone app.
The ChargePoint app for your iPhone or Android are free and be found and downloaded from your favorite app store.
You have to download the app before proceeding to Step 2.
There are 15 steps in total. Steps 1 to 6 below are to activate the charger on the ChargePoint Network.
In order to start the activation process you’ll need to make sure there is a strong enough WiFi signal at the charger location (you can test with your phone or another device). If the signal isn’t strong enough you may need to install a WiFi booster, or range extender.
Ensure that the charging station is powered on (the LED light around the holster ball shows a white color).
Stand near the station (phone connects to station via Bluetooth initially).
Open your ChargePoint app. Log in if you haven’t already. If it’s your first time, make sure you have your home WiFi network name and password handy.
Select “Main Menu” and continue to Step 2.
Tell the app how the charger was installed (Hardwired or Plug-in). Select by tapping on the picture.
If you installed your charger using a 20 amp breaker, you should choose “hardwired” in this step.
If you installed your charger using a 40 amp breaker, you should choose the actual charger that was installed, either hardwired or plug-in.
For hardwired installations and to force plug-in installation, please choose hardwire and select the breaker size by clicking where shown on the picture.
There are 15 steps in total. The steps 7 to 15 below are to connect the charger to the ZAPBC.
You will now proceed to connect to the ZAPBC network. This step is mandatory (per our program policies) in order to receive an incentive.
Go back to the main menu on your app.
Fill out the required registration information. This will register the charger.
You will need both your Application Number (from your ZAPBC confirmation email and/or confirmation web page download) and the Serial Number for your charger (can be found on the box).
Registration on the ZAPBC Home Incentive Program network is a requirement for an incentive payment.
Your charger’s serial number is on the photo you took for your claim:
Your application number is on the email confirmation and/or the confirmation page you downloaded when you applied to our program.
You must complete all required information fields.
You must agree to the ChargePoint connection terms & conditions.
You must agree to the ZAPBC Home Incentive Program terms & conditions.
Once you click “Submit Request” you will be connected to the network.
You should receive an email confirming your connection.
We will receive a notification directly from ChargePoint when you connect. You do not have to forward your connection email to us.
Once the 3 steps above are complete, you can proceed to make your claim.
When we receive your complete claim, and verify your connection, and claim documents, your rebate will be issued.
You can expect to receive your rebate within 2 weeks.
We do not issue rebates to customers until you are connected to both networks.